Before Request Full Refund:
If you are having an issue with a product, there may be other options before requesting a refund:
– If you’ve purchased and downloaded software, and need assistance with installation and/or activation, please email support@winnmac.com
– If you require Technical Support with a Crest Software Product, please email support@winnmac.com
– If you require Support using a product please look in the help section of that product for the online manuals, or, support@winnmac.com
– If you’d like to refund your purchase made in the last thirty days please email support@winnmac.com clearly stating your reasons.
refund and Exchange policy:
We will accept refund and exchanges for items that meet the refund criteria set forth below for 30 days from the date of purchase or download, as applicable. We reserve the right to deny any refund or exchange which fails to meet our refund criteria.
Refund Criteria:
All refunds and exchanges must be accompanied processed through the appropriate channels within 30 days of purchase.
When refunding a software, you must have the license terminated on the users machine and be removed from that machine, we may require you to sign an electronic letter of destruction as condition of your refund to confirm that you have uninstalled and have not made any copies of the product. The license code for these products will be blocked and you will not be able to install or use the software in the future.
For promotional items and bundles, all included products and/or services must be refunded together. If a service include in a promotion and/or bundle has been used (for example a used promotional promo code), the full retail value of the service will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is refunded, the discount is void and the total discount will be deducted from the refund.
We may extend the 30-day refund period during holiday or other periods. If a longer refund period was advertised on the Website/ promotional information when you made your purchase, that longer period applies.
If we lower our price on an item within 30 days of your purchase, we will honor the lower price. If you notice that we have lowered a price on an item you recently purchased, just contact support@winnmac.com and we will gladly issue a refund or credit for the difference (if you paid with a credit card, you’ll need to use the same card). This offer does not apply to price reductions associated with special sale events such as Black Friday, Cyber Monday, and Christmas Specials etc.
Refund Process:
To start your refund process please contact us by email at support@winnmac.com to request a refund no later than thirty (30) days after date of purchase. Once you follow the instructions and completed the refund process with the customer support agent, we’ll send you confirmation email with additional refund details, if applicable.
When you make a qualifying refund, we will credit the full amount you are entitled to and you will receive your refund in approximately 3-5 business days. Refunds will be made in the same method as payment unless you select to exchange the item. Once you complete your refund we’ll send you a refund confirmation email.
